Refund policy

60-Day Money-Back Guarantee (First-Time Purchases Only)

At Vernalle your satisfaction is our priority. That's why we offer a risk-free 60-day money-back guarantee on first-time purchases.

If you're not satisfied with your first purchase for any reason contact us at vernalle.support@gmail.com within 60 days of delivery. Whether your pouch is full half used or empty we'll give you a full refund. No return required.

Important Notes:

• Applies only to first-time purchases of a specific product.
• Limited to one refund per product type per customer.
• Shipping handling and optional shipping protection fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged defective or incorrect product contact us immediately at vernalle.support@gmail.com. You do not need to return the item. We'll send a replacement or issue a full refund at no cost to you.

How To Request A Refund

Email vernalle.support@gmail.com with your order number. Our team responds within 1 business day and refunds are processed within 2 business days of approval.

Policy Amendments

Vernalle reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with Vernalle you acknowledge and agree to the terms outlined in this Refund and Return Policy.